SMC Sunset: Frequently Asked Questions

Jun 29, 2017

When do I need to be off my NPR DS Salesforce Marketing Cloud Account?

December 1st. All NPR SMC accounts will be closed after this date.

Will I continue to be billed by NPR for my account if I move earlier?

SMC usage is billed quarterly in arrears. Once you notify us that you are fully migrated, we will turn off your access to your NPR DS SMC account, and pro-rate your billing to stop that month. Please make sure to notify us before the end of the month that it is safe to deactivate your NPR SMC account to avoid being billed for time you were no longer using the service.

For example, if you notify us that it is safe to turn off your account by the end of October, you will only be billed for your October usage in your October - December invoice.

Can I move to my own Salesforce Marketing Cloud Account?

Yes! Salesforce is eager to work with stations wishing to move their own account to make the transition as smooth as possible. You will need to contract directly with Salesforce for the service, and do a one-time contract with a Salesforce implementer to help you get your new account configured to your needs. Contact us for more information.

Do I have to move to my own Salesforce Marketing Cloud Account, or would you recommend other options?

There are many Email Service Providers in the world, each with their own strengths and weaknesses depending on how you use email, and your long-term strategy for using email in the future. As such, NPR is not recommending a one-size-fits-all replacement for the SMC service.

We recommend taking a look at which SMC features you use most, and evaluating your options accordingly.

Please contact us with any questions about the features you are currently using.