Help Center

How can we help you?

Our Support Center in broken up into three sections to help you get the answers to your questions. The Knowledge Base and Training Videos sections provide how-tos on using our products, and answers to frequently asked questions. If you still need assistance, or want to talk to someone on our support team, submit a support ticket, and someone will contact you directly.

Knowledge Base

Get detailed answers to the most common questions about DS tools.

Find Answers

Training Videos

Watch videos on how to use our online tools and services.

Watch Videos 

Submit a Ticket

Create a support tickets and we will be in touch to address your question.

Create Ticket

Business Hours Support:

9:00 a.m. - 6:00 p.m. ET

For all general help, training, or non-emergency support during business hours, submit a support ticket. This will open a ticket and we will reply as soon as possible. You may also call us at 617-622-5400, then press 2.

After Hours Support

Non-emergencies: please complete a support ticket and we will get back to you as soon as possible.

Emergencies 24x7

Call 888-225-3419. Please use only for true emergencies.

Examples of Emergency Issues:

  • A critical system is down or offline on more than one computer.
  • Your station web stream is off-line.
  • Your Core Publisher Site will not load on more than one computer.