The NPR Digital Services Station Relations Team is here to help you and your station team 24/7! To ensure that we are able provide the highest level of support, there are several channels that you can use to get answers to your questions:
1) Our Support Center - Help Documentation
If you have questions, we suggest starting with our Support Center. There, you will find help articles and answers to Frequently Asked Questions, as well as a link to our Support Form.
2) Our Support Form - CURRENTLY DOWN
3) Give Us a Call Instead
You can reach our Support Team during business hours (9am-6pm ET) at 617.622.5400, ext 2. If you are ever unable to submit a support ticket, we suggest giving us a call directly.
If you are experiencing an emergency issue (your site/stream/pledge form is down) you can have our emergency on-call staff paged by calling 888.225.3419.
We look forward to hearing from you and your station team!