If a listener reports that they are unable to hear your stream in the NPR app, there are a few tests that you can run to see what the issue may be.
1) Attempt to access your stream via the app using both an Apple and Android mobile device.
If you are able to hear the stream on both an Apple and Android device, the issue was probably with the listener's device or connection. If you are able to contact the listener, suggest that they
- See if the stream works if they are connected to wifi vs. data.
- Uninstall and re-install the app.
However, if the stream works in the app on an Apple device, but not on an Android device, and the you have a gateway/preroll on the stream, the issue is with the app. As the Android app was not developed in-house, it currently does not support gateway functionality.
If you are unable to hear the stream in a mobile app, proceed to step 2.
2) Log into Station Connect to confirm that your stream links are listed correctly.
If you have any questions, or need assistance, please submit a support ticket.